Auto Extended Warranty Claims
Completing a mechanical or electrical claim with your extended warranty contract is not a difficult task, however, there are some rules that must be followed to allow the process to go smoothly.
Becoming familiar with this list of “must-do’s” will make for a more enjoyable ownership experience and is a source of behind-the-scenes information you only get from Warranty.Auto!
Please read the list below and be certain to ask your Warranty.Auto representative any additional questions you may have.
Receive your free price quote at 1-866-225-6415.
In case of a breakdown, you will need to complete this list of events:
Take immediate action to prevent further damage. Most extended warranties will not cover damage caused by not securing a timely repair of the failed component.
If it is dangerous to operate your vehicle, or if operating your vehicle may cause further damage, you must have the vehicle towed. All plans come with Roadside Assistance. Find the toll free telephone number on your extended warranty contract and call them as soon as possible.
Take your vehicle to any state licensed repair facility.
You or the repair facility must call the Claim Department at the telephone number provided on your contract for approval prior to repairing any parts.
You or the repair facility must provide an estimate of parts and labor costs in order to obtain approval. No claim payments will be made if the Claim Department has not issued a claim approval reference number prior to repairing or replacing any parts.
You must pre-authorize any work necessary to determine cause of failure. This includes necessary diagnostic and tear down charges. If it is determined that the failure does not constitute a Breakdown under the terms of this Agreement, You must pay for this work yourself.
You must, upon request, provide sales receipts, invoices, or work orders showing that the Vehicle has been properly serviced or maintained according to manufacturer’s specifications and/or provide documentation to prove ownership of the vehicle.
Within thirty (30) days of the repair, you or the Repair Facility must furnish the warranty company with copies of the repair order and other requested receipts or documents. You must submit an explanation of the Breakdown and repairs including an itemized, dated repair order and paid receipt(s), including any paid receipt(s) for substitute transportation and, if applicable, emergency roadside assistance expenses. All receipts must be in your name and must show the date(s), vehicle description, odometer reading at the time of the Breakdown, and Your extended warranty Agreement number.
Call us if you have any questions at 1-866-225-6415.
That’s it! By following these simple procedures you’ll save time and avoid the aggravation over costly auto repair bills.